CMS Wire | Troy Campano: Boost Employee Productivity with a ‘Single, Simplified Experience’

Troy Campano helps develop digital workplace technologies to modernize and simplify the day-to-day experience for insurance company Liberty Mutual’s more than 50,000 employees.

“Starting in 2013, we began a journey to build an Intelligent Workplace platform and Digital Assistant for our 50,000+ employees that we call Workgrid,” Campano said. Workgrid connects into all the tools that employees use and surfaces contextual information, notifications, and transactions from various systems in a single place for employees.

Campano currently occupies dual roles — he is senior enterprise architect for Liberty Mutual’s digital workplace and he’s also head of product for the insurance company’s wholly owned Workgrid Software. In 2017, Liberty Mutual established Workgrid Software as a way to bring its internal technology solutions to market. “The problems Liberty Mutual faces around employee experience are not unique to an enterprise of our size, certainly other organizations face similar challenges,” he said.

CMSWire: Which books would you recommend as useful in discussing the intelligent workplace and the future of work?

Campano: Paul Miller’s books on the digital workplace are obviously great books to start with to get a firm understanding of what a digital workplace is, but given the intelligent workplace is a fairly new and emerging concept itself, it’s hard to find a lot of books on it yet.

I am currently reading “Human + Machine: Reimagining Work in the Age of AI” by Paul R. Daugherty and H. James Wilson. The book does a great job at describing the future of work with AI and how we’re on the verge of a third wave of business transformation because of the technology advancements that have been made over the years.

Source: CMS Wire

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